Terms & Conditions

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General Policy

  1. Insurance cover is the responsibility of each Fast boat Company.
  2. All time is stated is local time or UTC+8.
  3. Each passenger has baggage space up to 20Kg.
  4. Fast Boat from or to Gili Air / Gili Trawangan / Lombok have a transit to some harbor, Ticketboat.id is not responsible for any changes.
  5. Ticketboat.id only accepts reschedule and cancellation requests in accordance with the fast boat policy.
  6. Ticketboat.id is not responsible for any changes to the departure time of the Fast Boat.
  7. Ticketboat.id is not responsible for delays of the Fast Boat departure.
  8. Ticketboat.id is not responsible for the cancellation of the Fast Boat because the situation and conditions are out of control such as bad weather, damage to the Fast Boat. Customers can make rescheduling requests or cancellations by contacting our customer service.
  9. Please check in at least 60 minutes before trip.
  10. Failure to adhere to check-in or boarding times, may result in you missing your boat and forfeiting the fare paid.
  11. Each passenger is required to present an ID card upon check-in.
  12. If a foreign passenger has booked a ticket but chooses a domestic price or ITAS price and they cannot show an Indonesian ID card or ITAS card at the time of Check-in, then the e-ticket are not valid.

Cancellation Policy

  1. Cancellation from FAST BOAT due to bad weather, big waves, natural disasters, broken boat engine, refuse e-ticket from boat staff or incomplete boat facilities passengers will get 100% money back guarantee or can reschedule for free of charged.
  2. 100% refund for cancellation more than 7 days prior departure.
  3. 50% refund for cancellation 48hours to 7 days prior departure.
  4. No refund for cancellations within 48hours of departure.

Re-scheduling Policy

  1. Rescheduling with the same Fast Boat Company is free of charge if made at least 48 hours before departure and is based on seat availability.
  2. If PASSENGERS will make reschedules by selecting a departure time by different FAST BOAT Company from the first choice, the Passengers will be charged a cancellation penalty fee (according to the cancellation policy).

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